1. Is it cheaper to book with YoGoYo than with other websites?
Yes. There are multiple suppliers for hotels in every YoGoYo destination. Our unique IntelliSearch combines, compares and displays the lowest rates from among all the suppliers.

2. How do I book hotel accommodation?
You will be guided through the online booking procedure and offered various selections or prompts to enable you to make your booking. Our web site has been designed to make this process as simple as possible.

3. Can I make my hotel booking by phone?
Yes. You can call us at the phone numbers provided on the site, to make your reservation with us. Our expert travel consultants will help you to book the property that best suits your needs.

4. When I search for a hotel in a particular city, it says 'Sorry, there is no availability on the dates you have selected...' What does this mean?
This means that all hotels are fully booked for at least one of the dates you selected or the room configuration you have requested is not available. This usually occurs during high season or over a special event periods. You may call us for assistance.

5.What is a voucher?
This is the confirmation of your booking. Please print your voucher. Your voucher must be presented at the hotel in exchange for the service.

6. What happens if the hotel cannot find my booking when I arrive?
The first step is to contact the Reservation Manager at the hotel so that the situation can be resolved straightaway. If the hotel is still unable to find your booking, you must contact us at one of the numbers given on our website / your pre-paid voucher.

7. I have my pre-paid voucher, but when I called the hotel directly to check on my reservation, the hotel informed me they did not have a booking in my name. What do I do now?
If you call the hotel more than 7 days prior to your check-in date, they may not be able to find your reservation by name. Names of customers are submitted to hotels 5-7 days prior to check-in. Please provide them with the confirmation details that are printed on your voucher. In the unlikely event that the hotel is still unable to locate your booking, please contact our reservations team.

8. Can I book a suite or sea-view room etc?
All optional room types including suites and sea views will be offered on the ‘Hotel Search Results’ page where applicable. Some properties do not offer higher classes of room types, however we are happy to request anything for a customer but requests cannot be guaranteed.

9. How do I cancel or amend a booking?
Cancellations and amendments must be sent in writing by email to reservations@yogoyo.com. Our customer support team will send you a confirmation of your cancellation or amendment and details of the relevant charges that apply as per our terms and conditions.

10. Will I get charged for cancelling / amending a booking?
Please refer to our terms and conditions for the relevant charges associated to cancelling / amending a booking.

11. Can I make a name change if I cannot travel?
Yes, provided all agents involved with the booking will allow a change. Please be aware that there may also be a small charge for a name change.

12. Can I make specific requests to the property - i.e. disabled facilities, non-smoking rooms?
For special requirements, please fill in the request box on the booking form, but any requests cannot be guaranteed.

13. I need to arrange car parking at the hotel. How much does this cost?
For car parking arrangements, please contact the hotel directly.

14. How can I obtain an invoice for my hotel stay?
Once you have completed your booking an invoice is automatically e-mailed to you. You need to take a print-out of the same.

1. When will my credit card be charged?
Your credit card will be authorised immediately after you have agreed to our terms and conditions and filled in all personal details. But it will be charged only after your reservation is confirmed.

2. Why do some properties require a credit card imprint on check-in?
This is a standard requirement in most properties worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on checkout, the property will usually give you the option of paying by cash instead.

3. Do you accept credit cards with international billing addresses?
Yes we do. The address you enter at the payment stage of your booking, needs to match exactly to the billing address for your credit card.

4. Which credit cards do you accept?
We are happy to accept Visa, MasterCard and American Express cards.

5. What currency is shown on your site?
You can choose to view prices in various currencies. These amounts will be converted to US Dollars by our bank at current exchange rates at time of booking. Your credit card will be charged in US Dollars.

6. I don't have a credit card, can I pay cash to the hotel upon my arrival?
We do not accept payment by cash on arrival at the hotel. All bookings through YoGoYo require pre-payment by credit card only.

7. Are the prices displayed per person or per room?
The prices displayed on the site gives the total for all passengers, inclusive of board type.

8. Do I have to pay the whole amount due when I make the booking online?
Yes, all online bookings must be paid in full.

9. Will there be any additional charges for facilities at the property?
Some properties may impose daily or weekly charges for room safe's, air-conditioning or gym / leisure facilities and where these are confirmed to us, we will always display them - if you are in any doubt, please check with guest services on arrival.

1. How can I be sure that your website is complying with the highest security standards?
YoGoYo.com is a trusted Thawte secure site. We use Thawte digital certificates for all secure pages and transactions. You may verify our status with Thawte independently by visiting the Thawte website.

2. How does your website protect my credit card and personal information?
The Secure Socket Layer (SSL) technology we use on the website ensures the privacy and security of all transactions. SSL technology encrypts data before it is transmitted, so that only the authorized recipient can have access to it. YoGoYo guarantees that all sensitive information - such as names, addresses, and credit card numbers - will be protected with the best SSL encryption available when exchanged over the Internet.